Most people book at least 4-6 weeks in advance of their arrival date. If you plan on staying for 1 month or more, we suggest contacting us 2-3 months in advance of your move-in date.

As long as we have availability, we would be delighted to accommodate you!

Why do I need to pay a $500 security deposit? The $500 for stays under 30 days and $1000 (for stays 30 days, bookings in 4BR and larger apartments, and over or for bookings of $3,000 or more)security deposit is a flat rate for any reservation of 1 night up to 1 month. A deposit is required both to secure the dates of your reservation as well as to ensure hotel toshi's protection against any stolen items or damages incurred by guests. If you need to cancel, please see our CANCELLATION POLICY. Why did I only receive $485 through PayPal instead of $500? As stated on your signed guest agreement, Paypal charges a 3% transaction fee to the person receiving money. This is a little less than the $15-25 your bank charges you to send/receive wire transfers. When you initially sent your security deposit to us, we only received $485 as well but try to offset that fee by sending you back $500. That's not fair, I shouldn't have to pay that fee. I want the full $500 returned to me. Unfortunately, the 3% transaction fee is a reality of doing business on the internet and cannot be avoided at this time. When you initially sent your security deposit to us, we only received $485 as well but try to offset that fee by sending you back $500. We are a young business and are currently developing our own system to avoid this fee in the future - so please bear with us while we get that going! How do I get my money from PayPal? You'll receive an email directly from PayPal stating that hotel toshi has sent you money. Open this email and click on the link provided to claim your funds. I don't have a PayPal account. What should I do? It's super easy! Just register for an account at www.paypal.com - it should take about 3 minutes. Once you're set up with an account, you can withdraw the funds into your bank account or you can use it to make other purchases on the internet. This one should also be added on, but maybe in a different section if it makes more sense: What is your cancellation policy? We have a pretty strict cancellation policy, so you should definitely be sure you want to book before putting the security deposit down. § Cancellation Policy (deposit $ retained below or total cost of nights booked, whichever is less): 2 months or more before scheduled arrival: 25% loss of security deposit Less than 2 months before scheduled arrival 50% loss of security deposit Less than 1 month before scheduled arrival: 75% loss of security deposit Less than 2 weeks before scheduled arrival: 100% loss of security deposit

Standard check in is at our office in Williamsburg, Brooklyn. 

Of course! We will gladly meet you with keys to your apartment at a location and time of your choosing for a fee of $50 if you prefer an on-site check in to our standard office check-in. Unless otherwise agreed, this fee is non-negotiable due to the high volume of guests we have checking into apartments each day.

Street parking is pretty easy to find in Williamsburg, not so much in Manhattan if you plan to park your car long term (days at a time). To find parking garages or lots just type the address of your apartment and the word “parking” into google and click search. .  In adhering to our green principles, we recommend

New York City accommodates millions of people with its public transportation system, the MTA http://mta.info/

For directions via public transportation anywhere in New York City, including from or to any international airport as well as our office, check out: http://www.hopstop.com/?city=newyork

With our white glove luggage service you can securely store your luggage in at our office for $10/bag. Simply drop off your bags, enjoy your day and return any time after 3pm for check in!

Absolutely. You can pick up the keys as soon as you pay the balance due but may not be able to enter the apartment before 3pm on the check-in date. Advance notice is required so that we can make the proper arrangements for you.

Sure thing! Depending on when our next guest is arriving, we can offer a late check out for $25/hour for each hour after 11am up to the high season room rate. 2pm is usually the latest check out time unless there is no one occupying the apartment after you. Advance notice is required so that we can make the proper arrangements for you. Not a suitable option? Please see luggage storage in 4.

Sure thing.  You can store your luggage in a secure room in our office for $10/bag. 

Of course! Our earliest check-in time is usually 12pm unless the apartment was not occupied on the night prior to your check-in. The early check-in price is $25/hour for each hour prior 3pm.

If you are in Manhattan, we will either give you all keys to apartments you are staying in upon check-in, or deliver the keys for your new apartment the night prior to your move. Just leave the old keys on the dining room table along with your luggage and lock the door behind you. Our staff will move your luggage to your new apartment by 6pm.

If you are in Williamsburg, please stop by our office to drop off old keys and get new ones. Please pack your luggage and have them ready by 11am on the day you are moving apartments. Our staff will move your luggage to your new apartment by 6pm.

By New York City law: http://www.nyc.gov/html/hpd/html/tenants/heat-and-hot-water.shtml

• Between the hours of 6:00 AM and 10:00 PM, if the outside temperature falls below 55 degrees, the inside temperature is required to be at least 68 degrees Fahrenheit; and,

• Between the hours of 10:00 PM and 6:00 AM, if the temperature outside falls below 40 degrees, the inside temperature is required to be at least 55 degrees Fahrenheit.

There is a whistling noise coming from the radiator. Many of the buildings that hotel toshi apartments are in are pre-war buildings with steam radiator heating systems. Your neighbor who pays $3500/month in rent has the same problem. That’s just how these things work. If you want to stop the noise, just turn off the heat by turning the knob on the radiator to the right.

Check out is 11am on your day of departure.  Just send an email to checkout@hoteltoshi.com confirming your check-out and leave all sets of your keys on the dining room table and lock the door behind you.  We will return your security deposit through PayPal.

No way! That would be a huge hassle. Just leave all sets of keys on the dining room table in the apartment and lock the door behind you.

Just shoot an email to checkout@hoteltoshi.com to confirm your departure and we’ll refund it right away. Please include any details on the original payment in the email to expedite the process. (Did you pay by paypal, wire transfer, cash, credit card?)

PayPal is a way to send and receive money online. It's faster, cheaper, and more convenient than sending money through bank wire transfers -- and it's completely secure. You can send and receive money from anyone who has an e-mail address. Read more about PayPal here.

Paypal charges a 3% transaction fee to the person receiving money. This is a little less than the $15-25 your bank charges you to send/receive wire transfers. When you initially sent your security deposit to us, we only received $485 as well but try to offset that fee by sending you back $500.

Unfortunately, the 3% transaction fee is a reality of doing business on the internet and cannot be avoided at this time. When you initially sent your security deposit to us, we only received $483.70 but try to offset that fee by sending you back $500. We are a young business and are currently developing our own system to avoid this fee in the future – so please bear with us while we get that going!

You'll receive an email directly from PayPal stating that hotel toshi has sent you money. Open this email and click on the link provided to claim your funds.

It's super easy! Just register for an account at www.paypal.com - it should take about 3 minutes. Once you're set up with an account, you can withdraw the funds into your bank account or you can use it to make other purchases on the internet.